Welcome to Tawi Village Customer Support! We’re here to assist you with any questions or concerns you may have. Our top priority is to provide you with a seamless and enjoyable shopping experience. How can we assist you today?

Order Assistance:

If you need help placing an order, modifying an existing order, or tracking your delivery, our team is here to guide you through the process.

Product Inquiries:

Have questions about our products? Whether it’s nutritional information, product availability, or suggestions for specific dietary needs, we’re here to help you make informed choices.

Delivery and Shipping:

If you have questions about delivery times, shipping fees, or any issues with your delivery, we’ll provide you with the information you need.

Returns and Refunds:

If you’re not completely satisfied with your purchase or have received a damaged item, we’ll guide you through our returns and refunds process.

Promotions and Discounts:

Stay updated on our latest promotions and discounts, including exclusive offers and deals.

Feedback and Suggestions:

We value your feedback and appreciate your suggestions. Your input helps us improve our services, so please don’t hesitate to share your thoughts with us.

You can reach out to our dedicated customer support team through the following options:

• Phone Support: Call us : +254723258874.
• Email Support: Send an email to agnes@tawivillage.co.ke, and we’ll get back to you within 24 hours.

Our customer support team is available seven days a week from 8:00 AM to 5:00 PM (local time). We’re here to make your shopping experience at Tawi Village as smooth as possible. Thank you for choosing us for your grocery needs.