Privacy Policy for Tawi Village – Freshness in Every Bite.

Thank you for choosing Tawi Village as your preferred online grocery store. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy is designed to help you understand how we collect, use, disclose, and safeguard your information when you visit our WordPress website and use WooCommerce, our e-commerce platform.

Please take a moment to read this Privacy Policy carefully. By accessing or using our website and services, you agree to the practices described in this Privacy Policy. If you do not agree to these practices, please do not use our website.

Information We Collect

1. Personal Information: When you place an order or create an account, we may collect personal information such as your name, email address, phone number, and shipping address.
2. Payment Information: We collect payment information (credit card, debit card, or other payment methods) when you make a purchase through our website. Please note that we do not store your payment information; it is securely processed by our payment gateway providers.
3. Order History: We maintain a record of your purchase history, which includes details of products you’ve ordered, the date and time of your orders, and the amounts you paid.
4. Communication Data: When you contact us through our website or customer support, we may collect information related to your communication, such as emails, chat logs, or phone call recordings.
5. Website Usage Information: We collect data about how you interact with our website. This includes information about your browsing activity, the pages you visit, and the device and browser you use.

How We Use Your Information

We use the information we collect for various purposes, including:

1. Order Fulfillment: To process and fulfill your orders, send order confirmations, and manage deliveries.
2. Customer Support: To respond to your inquiries, provide customer support, and address any issues or concerns you may have.
3. Marketing and Promotions: To send you promotional offers, newsletters, and updates about our products and services, but only if you have opted in to receive such communications.
4. Analytics and Improvements: To analyze website usage data, identify trends, and improve our website and services.
5. Compliance and Legal Obligations: To comply with legal requirements, enforce our policies, and protect the rights, property, or safety of Tawi Village, our customers, or others.

Disclosure of Your Information

We may share your information with third parties in the following circumstances:

1. Service Providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, and delivering orders.
2. Legal Compliance: We may disclose your information to comply with legal obligations, respond to government requests, or protect our rights or the safety of others.
3. Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Your Choices and Rights

You have the following rights regarding your personal information:

1. Access and Correction: You can access and update your personal information by logging into your account.
2. Marketing Preferences: You can opt out of receiving marketing communications from us by following the instructions provided in those communications.
3. Data Retention: We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
4. Security: We take reasonable measures to protect your personal information, but no method of transmission over the internet or electronic storage is completely secure.

Contact Us

If you have any questions, concerns, or requests related to your privacy or this Privacy Policy, please contact us at agnes@tawivillage.co.ke.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the effective date will be updated accordingly.

Thank you for choosing Tawi Village for your online grocery shopping needs. Your privacy is important to us, and we are committed to safeguarding your information.